Customer Survey

Name of individual or company

How often do you take a taxi? Please select Every day Every week Every month

When do you mainly use taxis?

Weekdays - Daytime    Night

Weekends - Daytime    Night

What are your reasons for using a taxi?

Please rank in order of 1-5 the most important considerations for you when ordering a taxi? (with 1 being the highest priority).

Punctuality 1 2 3 4 5

Price 1 2 3 4 5

Condition of Taxi 1 2 3 4 5

Appearance/conduct driver 1 2 3 4 5

What is your average waiting time before your call is answered?

Weekdays - Please select Very quickly Fairly quickly Fairly slowly Very slowly

Weekends - Please select Very quickly Fairly quickly Fairly slowly Very slowly

What is your average waiting time before your taxi arrives?

Weekdays - Please select Very quickly Fairly quickly Fairly slowly Very slowly

Weekends - Please select Very quickly Fairly quickly Fairly slowly Very slowly

Do you experience problems getting a taxi at any time?

Please select Yes No Sometimes

If Yes, please elaborate

Do you find AquaCars telephonists friendly, polite and helpful?

Please select Yes No Sometimes

Do you find AquaCars drivers friendly, polite and helpful?

Please select Yes No Sometimes

Are you happy with the service you are receiving from AquaCars?

Please select Very happy Fairly happy Fairly unhappy Very slowly

Is there anything that you feel would enhance the service that we provide?

Any other comments?

Thank you for taking the time to fill on our customer survey.